Our Policies

Pricing policy

The retail price for our pump is on our website.  All pumps are individually customized to meet specifications of the end user.

A pump configured for out-of-water installation includes additional parts, which incur additional costs.

Please enquire for prices of replacement parts as needed.

For sales in Australia, all our prices include GST.  For international sales, all prices quoted are exclusive of government taxes for individual countries. It is the buyer’s responsibility to pay local taxes.

We reserve the right to increase prices at any time to compensate for increases in manufacturing and delivery costs, as well as any reasonable unforeseen costs including but not limited to any force majeure event.

We offer wholesale prices to distributors and dealers to on-sell our pumps (see below).

Product support

We hold a supply of spare parts, and the user guide on our website explains how to make some replacement parts such as the diaphragm using available local materials.

All pumps are sold with a ten year warranty on all parts excluding diaphragm and leather cups.

Our replacement policy requires faulty parts under warranty to be returned at the owner’s expense and be received by Glockemann Water Pumps prior to replacement parts being sent.  Glockemann Water Pumps will not send replacement parts if faulty parts are lost in transit.  Freight insurance is recommended at the owner’s expense.

Delivery services

We use international transport company TNT for all our deliveries in Australia and internationally.  Please provide your home address and we will obtain a freight quote for you.  Customers may also arrange their own transport ex Mareeba, Queensland.

We charge a small packaging and handling fee to cover our on-ground costs.  All TNT consignment notes have electronic tracking, and we send the consignment note to the purchaser once TNT takes delivery of the pump. TNT provides freight insurance through to final delivery.

A packaged pump weighs from 54kg to around 58kg, depending on its configuration.

How to place an order

Please complete the enquiry form on our home page with your site specifications – we need these to assemble your pump with the correct components.

We will then contact you to progress your order.

Please then pay online through our payment form.

Payment

We require payment in advance. Once the funds have been cleared and are in our account, which may take a few days, we will consign the pump to you.

Our preferred payment method is through Paypal for Australian and international purchases, using the payment form provided on this website. Otherwise, please contact us for alternative payment methods.

Credit Card Details and Declined Cards:  For your security please do not send your credit card details via email. We take your credit card security very seriously and we WILL NOT telephone you even if requested to ascertain your card details. We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.

Privacy

We will respect your privacy and not provide your personal details or credit card information to any third party.

We will not store your credit card details.

If we have a sales agent representing Glockemann Water Pumps in your area we may refer your enquiry to that agent who will then contact you on our behalf.

Distributors, dealers and agents

We invite submissions from businesses interested in representing Glockemann Water Pumps around the world.

Distributors

Our distributors are asked to build a regional network of dealers and outlets for a specified region and to support them with marketing and technical backup.  We do not currently offer exclusive distribution territories but do refer market leads that we receive directly to our regional distributors to handle.

If a distributor does not have the technical expertise to advise prospective and actual buyers on design, installation and operation of our pump, we can provide training at our depot at Mareeba in North Queensland or at another mutually agreed location at the Distributor’s expense.

Distributors are required to carry a minimum of two pumps at all times – one for demonstration and one for sale.

We expect our distributors to communicate closely with us and ask that they provide a quarterly sales report and forecasts as well as advice on market conditions to guide our inventory management, pricing strategies and promotional support.

Dealers

Our dealers are required to promote and retail our pump through their retail outlets and provide technical advice and back-up to customers.

If a distributor does not have the technical expertise to advise prospective and actual buyers on design, installation and operation of our pump, we can provide training at our depot at Mareeba in North Queensland or at another mutually agreed location at the Distributor’s expense.

Dealers are required to carry a minimum of two pumps at all times – one for demonstration and one for sale.

We expect our distributors to communicate closely with us and ask that they provide a quarterly sales report and forecasts as well as advice on market conditions to guide our inventory management, pricing strategies and promotional support.

Sales agents

We provide a commission on sales to businesses that refer customer leads to us to handle, where the referral leads to a successful sale.